Where are they located? Are they in a remote area of the city that is hard to find? Are they on the 4th floor of a 4 floor building without an elevator? Is the only parking that is available 3 blocks from the clinic in a parking garage that charges $20 per hour? While these are things that you might be able to live with once, perhaps twice… it will get old fast. Your new dental office needs to be easy to get to and extremely accessible.
When is the new dental office open? What area the hours of operation? You need to take into consideration all of your family members schedules and see how this coordinates with the dentists that you are considering. There needs to be a fit of schedules.
What about education? Are members of the team well-educated and do they participate in ongoing continued training?
If you require a form of dental implants, do they have the specialized training to ensure a relatively pain-free experience? Are they trained in cosmetic dentistry in order to apply those great new porcelain veneers you are looking forward to?
What about state certifications? Have they passed their boards? This is easy enough to find out, more often than not, simply by asking.
How does the clinic approach preventive dental care? Are they proactive in their education of their patients? Do they set out a clear path for oral healthcare?
If you are anticipating a surgical procedure, is the dental candidate certified to execute the procedure?
How does the dental office handle emergencies? Seeking an emergency dentist is not always easy, especially when you need one. (We’ll outline our approach to emergencies below).
What insurance network does the clinic belong to? Is your insurance going to be accepted with this new dentist?
What about missed appointments? How are they managed by the office manager? Are you charged a certain amount and is there a reschedule fee?
The Initial Office Visit
How did you feel when you left the office? Did the staff make you feel comfortable and confident that they not only fully knew what they were doing, but they would act in your best interests, always?
Are you looking for someone who also serves as a pediatric dentist? How did your child feel about this person?
Were you there to discuss being fitted for a new set of affordable dentures? Did the process go smooth and was it conducted in a professional manner?
Did they operate in an organized manner or did things seem a bit chaotic? Were things maintained in a clean and sterile environment? Could you tell that the entire staff took cleanliness seriously?
Did you discuss payment policies? If you have been diagnosed with a gum disease like gingivitis, did someone on the team outline the potential costs that will be involved? Were any alternative payment terms discussed?